At arenaplus, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable — always.
✦ Our Commitment
arenaplus takes responsible gaming seriously — not just because PAGCOR requires it, but because we genuinely care about the well-being of every player in our community, from Manila to Cebu to Davao.
arenaplus enforces a strict minimum age of 21 years for all players, in line with Philippine law. Every new account goes through identity and age verification before any real-money gaming is permitted. No exceptions, ever.
arenaplus gives you full control over your gaming activity. Set daily, weekly, or monthly deposit limits directly from your account settings. Once set, limits can only be increased after a mandatory cooling-off period — protecting you from impulsive decisions.
It's easy to lose track of time when you're enjoying your favorite slots or live casino games. arenaplus sends automatic session time reminders so you always know how long you've been playing — keeping you in control of your time.
If you feel your gaming is becoming a problem, arenaplus's self-exclusion tool lets you temporarily or permanently block access to your account. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
arenaplus provides a full transaction and gaming history so you can review exactly how much you've deposited, wagered, and won or lost over any period. Transparency is key — knowing your numbers helps you make better decisions.
The arenaplus support team is trained to recognize signs of problem gambling and to respond with empathy and practical guidance. If you reach out for help, you'll be met with understanding — not judgment. We're here for you 24/7.
✦ Protection Tools
These tools are built directly into the arenaplus platform. You can access and activate them anytime from your account settings — no need to contact support for most features.
Set a maximum amount you can deposit into your arenaplus wallet per day, week, or month. This is one of the most effective tools for keeping your gaming spend within a budget you're comfortable with. Limits take effect immediately when reduced, and require a 7-day cooling-off period when increased — giving you time to reconsider.
Set a maximum session duration for your arenaplus gaming sessions. When your limit is reached, arenaplus will display a clear notification and, if you choose, automatically log you out. You can set session limits as short as 30 minutes or as long as several hours — whatever works best for your lifestyle.
Need a short break from arenaplus without committing to full self-exclusion? A cool-off period temporarily suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are safely preserved for when you return.
Self-exclusion is a serious commitment for players who feel they need a longer break or want to stop gambling altogether. arenaplus offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed. arenaplus will also suppress all marketing communications during exclusion.
All responsible gaming tools are available in your arenaplus account under Account Settings → Responsible Gaming. If you need assistance activating any tool, contact the arenaplus support team at support@arenaplus.top — available 24 hours a day, 7 days a week.
✦ Know the Signs
Gaming at arenaplus should always feel like entertainment — not a source of stress, financial pressure, or anxiety. Take a moment to honestly reflect on these questions. If you answer "yes" to several of them, it may be time to use one of arenaplus's responsible gaming tools or seek support.
There are no right or wrong answers here. This is not a diagnostic tool — it's a starting point for honest self-reflection. If you're concerned about your gaming habits, please reach out to the arenaplus support team or a professional counseling service.
Do you find yourself spending more money on gaming than you originally planned, even after telling yourself you'd stop?
Have you ever borrowed money, sold belongings, or skipped bills to fund your gaming at arenaplus or elsewhere?
Do you feel restless, irritable, or anxious when you try to cut back or stop gaming for a period of time?
Have you tried to win back money you've lost by placing bigger bets — sometimes called "chasing losses"?
Has gaming started to affect your relationships, work, studies, or daily responsibilities in a negative way?
Do you think about gaming frequently throughout the day, even when you're doing other things?
Have you hidden your gaming activity or the amount you've spent from family members or close friends?
✦ Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the warning signs early is the first step toward getting help. arenaplus is committed to supporting any player who may be struggling.
Gambling with money meant for rent, food, utilities, or other essential expenses in Manila, Cebu, Davao, or wherever you live.
Feeling a compulsive need to gamble with increasing amounts of money to get the same level of excitement or satisfaction.
Repeatedly failing to cut back or stop gambling despite genuinely wanting to and making multiple attempts to do so.
Using gambling as a way to escape from personal problems, stress, depression, anxiety, or difficult life situations.
Lying to family members, friends, or employers about the extent of your gambling activity or the money involved.
Experiencing significant financial difficulties — including debt, unpaid loans, or depleted savings — as a direct result of gambling.
Neglecting personal hygiene, health, family responsibilities, or social activities because of time spent gambling.
Feeling guilt, shame, or deep regret after gambling sessions, yet continuing to gamble despite these feelings.
Problem gambling is a recognized condition that responds well to professional support. If you or someone you know is showing these signs, please reach out to the arenaplus support team or contact a professional counseling service. Taking that first step is an act of courage, not weakness.
✦ Self-Exclusion
Requesting self-exclusion on arenaplus is straightforward and takes effect immediately. Here's how to do it step by step. Remember — this is a brave and responsible decision, and the arenaplus team fully supports you through the process.
Once self-exclusion is activated, arenaplus will immediately close your account to new bets and deposits. Any pending withdrawals will be processed normally. arenaplus will also remove you from all promotional mailing lists for the duration of your exclusion period.
Visit arenaplus.top and sign in to your player account using your registered email and password. Make sure you are on the official arenaplus website.
Click on your profile icon in the top right corner of the arenaplus platform, then select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" section. Here you will see all available tools including deposit limits, cool-off periods, and self-exclusion.
Click "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Read the confirmation details carefully before proceeding.
Confirm your self-exclusion request. arenaplus will process it immediately. You will receive a confirmation email at your registered address. Your account will be inaccessible from this point until the exclusion period ends.
If you have any difficulty activating self-exclusion through the platform, contact the arenaplus support team directly at support@arenaplus.top and a team member will process your request manually within the hour.
✦ Age Verification
Philippine law sets the minimum age for casino-style gambling at 21 years old. arenaplus strictly enforces this requirement across every game, every promotion, and every transaction on the platform. No player under 21 will ever be permitted to gamble real money on arenaplus.
During registration, every new arenaplus player must submit a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card — to verify their identity and confirm they are at least 21 years of age.
arenaplus may request additional verification at any time if there is any reason to question a player's age. Accounts found to belong to players under 21 will be permanently closed and any balance forfeited in accordance with our Terms & Conditions.
If you believe someone under 21 is using arenaplus, please report it immediately to support@arenaplus.top. arenaplus takes underage gambling extremely seriously and will act on every report without delay.
All submitted documents are processed securely in accordance with the arenaplus Privacy Policy and RA 10173.
✦ Support Resources
arenaplus is not the only resource available to you. The following organizations provide professional support for problem gambling and related concerns across the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program for Filipino players. PAGCOR's program includes player education, self-exclusion registries, and operator compliance standards. Contact PAGCOR directly for information about their national self-exclusion program.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. The NCMH Crisis Hotline is available 24/7 for Filipinos in need of immediate mental health support.
The arenaplus responsible gaming support team is available 24 hours a day, 7 days a week. Whether you need help activating a limit, requesting self-exclusion, or just want to talk through your concerns, our team is here to listen and help — without judgment. Reach us at support@arenaplus.top.
arenaplus operates within the PAGCOR responsible gaming framework, which sets minimum standards for player protection across all licensed online gaming operators in the Philippines. This framework includes requirements for age verification, self-exclusion programs, player education, and staff training. arenaplus meets or exceeds all PAGCOR responsible gaming requirements.
arenaplus is built for players who want great entertainment without the stress. Set your limits, play within your budget, and enjoy slots, live casino, bingo, and more — knowing arenaplus has your back every step of the way.
🔞 21+ only · PAGCOR Regulated · Philippines Only · Play Responsibly